COLLECTION OF CHILDREN
Children must be collected by 6pm. Children that are collected after this time will incur a late charge of £10 for every 15 minutes, per child.
SICKNESS
If your child is unwell, we ask you to keep them at home and inform nursery that they won’t be attending.
If your child is unwell at nursery you will be contacted and asked to collect your child, if necessary.
If your child has a prescribed medicine, please give it to a member of staff who will ask you to complete a medicine administration form. Please do not leave any medication in your child’s bag, as this could be potentially dangerous if a child found it. Please supply all medication in its original container with the pharmacy label clearly stating your child's name and required dosage.
Fees are required to be paid in full for sickness or absence.
PERSONAL PROPERTY
When your child starts nursery, he/she is required to bring a small, labelled bag (not plastic please) with the following contents: (each item to be labelled with your child’s name also please.)
- Full change of clothing.
- Plenty of extra underwear and socks during potty training
- Nappies (disposible or re-usable)
- Sun hat and sun cream. (weather permitting!)
- Wellington boots. (for when it’s snowing or raining)
- Warm hat and gloves (for colder weather!)
- Any comforter your child cannot be without! (i.e. dummy)
EMERGENCY CONTACT NUMBERS
At the time of registering your child, you will be required to complete a section providing information on emergency contact numbers in case we need to contact you. It is imperative that these numbers are available at all times, and if your mobile phone number has changed, please provide us with the updated information.
CANCELLATION/VARIATION OF CONTRACT
One months’ written notice is required if you wish to remove your child from nursery, or wish to reduce days of attendance. You will be asked to sign a ‘Contract of Agreement’ when enrolling your child, to agree to our terms and conditions as stated in this prospectus.
CUSTOMER SERVICES
It is company policy to ensure we provide a high level of customer services and the needs of our customers are met.
Therefore, it is company practice to follow up our enquiries with a telephone call to establish if our nursery met with your requirements. If not, please inform us of the reason so that we can make improvements.

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